Does Pomoline online have a Customer Service Department?
Yes, through a contact form or by email to firstname.lastname@example.org and through our telephone service which you can call:
Monday to Thursday: from 10am to 2pm and from 4pm to 6pm
Friday: from 10h to 14h (GMT+1)
Customer service telephone number:
What information can I get from Customer Services?
You can solve doubts about products, orders, payments, returns and other incidents.
Is it possible to cancel an order?
Yes, as long as the order has not entered the packaging and shipping process. You can request cancellation through the contact form, by emailing email@example.com or by calling Customer Service: +34 961917046
What should I do if I receive a different item than the one I ordered?
We will exchange it for the correct item as soon as possible and free of charge.
Can I return a product if I regret having bought it?
Yes, we will refund the amount of the item on the same card you used to place your order or by bank transfer to your account but only after we have received the returned items. You will be responsible for the shipping and bank charges incurred. To resolve this incident use the contact form, write to firstname.lastname@example.org or call Customer Service: +34 961917046.
The maximum period to accept the return of a purchase is 30 days from the date of payment.
In our terms and conditions of sale you can see the exceptional cases in which we will not accept returns.