Does Pomoline online have a Customer Service Department?

Yes, through a contact form or by email to [email protected] and through our telephone service which you can call:
Monday to friday: 10am – 2pm 

Customer service: 

[email protected]

Whatsapp+34 622817812

What information can I get from Customer Services?

You can solve doubts about products, orders, payments, returns and other incidents.

Is it possible to cancel an order?

Yes, as long as the order has not entered the packaging and shipping process, by emailing [email protected] or by Customer Service: +34 622817812

Can I track the status of my order?

Yes, by writing an email to our customer service email [email protected] we will keep you informed of the status of your order and the exact date of shipment.

What should I do if I receive a different item than the one I ordered?

We will exchange it for the correct item as soon as possible and free of charge.

Can I return a product if I regret having bought it?

Yes, of course! We will refund the cost of the products using the same payment method you used to place your order, once we have received the returned items. The maximum refund time is 10 days after we have received the returned items. Please note that the shipping costs are to be paid by the customer.
The maximum period to accept the return of a purchase is 30 days from the date of payment.
In our terms and conditions of sale you can see the exceptional cases in which we will not accept returns.